Please read these Terms & Conditions before booking an e-bike with RYED. By making a booking, you agree to the terms below.

Age Restrictions

By law, you must be 14 years or older to ride an electric bike.

Anyone aged 14–17 must be accompanied and supervised by an adult at all times during the hire.

Identification

A valid form of photo ID, such as a passport or driving licence, is required for each booking.

The person making the booking is the hirer and is responsible for complying with these Terms & Conditions.

Payment

All pre-booked self-guided and guided e-bike hires must be paid in full in advance at the time of booking.

Refundable Deposit

A £250 refundable deposit per booking is payable on the day of your hire.

The deposit will be refunded once all bikes and equipment have been returned in satisfactory condition.

You are responsible for any damage, loss or repair costs outside normal wear and tear. If these costs exceed the deposit, you will be responsible for the additional amount.

Arrival & Return Times

Please arrive 15 minutes before your booked start time. This allows time for us to fit and adjust your bike, provide a safety briefing and give you a short test ride.

We operate to booked time slots, so unfortunately we cannot extend your hire if you arrive late. Late arrival or failure to attend may be treated as a cancellation and no refund will be issued.

Bikes must be returned at the agreed time. Additional charges may apply for late returns. No refund is available if you choose to return your bike early.

Cancellations & Changes

If RYED cancels your booking due to unsafe weather or circumstances outside our control, we will offer either a full refund or an alternative date.

If you cancel more than 48 hours before your booking, you will receive an 80% refund, with a 20% cancellation fee retained.

Cancellations made within 48 hours of your booking are non-refundable.

Bookings can be amended up to two days before your arrival. Please get in touch as soon as possible if your plans change and we will always try to be flexible where we can.

Refunds can only be made to the original payment method.

Safety

Before setting off, we will give you a safety briefing and an opportunity to familiarise yourself with the bike, controls and gears.

Helmets are provided and recommended, although wearing a cycle helmet is not currently a legal requirement for standard cycling in the UK. Hi-vis clothing is also available.

You must follow the Highway Code when using public roads and respect the Countryside Code when using trails and bridleways.

You are responsible for riding safely and within your own ability. We reserve the right to refuse hire if we believe someone is under the influence of alcohol or drugs, or is otherwise unable to safely operate an e-bike.

Bikes & Equipment

Please check that you are happy with your bike before departure. If you have any concerns about its operation or condition, let a member of the RYED team know immediately.

Rear racks are intended for light goods only and must not be used to carry another person.

Our bikes must not be used for racing, stunt or trick riding, or in any way that could cause unnecessary damage or risk.

Breakdowns & Punctures

If you experience a mechanical problem, don't worry — backup assistance is available and we can arrange a replacement bike or collection where necessary.

Puncture repair kits are provided. You are normally responsible for returning the bike following a puncture, but if this isn't possible, contact us and we can arrange collection. An additional collection fee may apply.

Leaving Your Bike Unattended

Whenever a bike is left unattended, it must be securely locked using the lock provided.

The lock should secure the bike through the frame and wheel to a permanent, secure object.

You are responsible for loss or theft where a bike has not been adequately secured.

Health & Fitness

You should be in suitable general health and choose a ride or tour appropriate for your ability.

Please let us know before setting off about any medical condition or medication that could affect your ability to safely ride an e-bike.

Liability & Insurance

Cycling carries an inherent level of risk. By hiring an e-bike, you acknowledge these risks and agree to ride responsibly and within your capabilities.

RYED will take reasonable steps to provide bikes that are safe and fit for purpose but cannot accept responsibility for circumstances outside our reasonable control.

We recommend having appropriate personal insurance covering areas such as accident, medical expenses, personal belongings and cancellation.

You remain responsible for your own belongings throughout the hire period.

Photography & Video

We occasionally take photographs or video during tours or around our premises for use on our website and social media.

If you would prefer not to be photographed or filmed, simply let a member of the team know.

Force Majeure

RYED cannot be held responsible for delays, cancellations or failure to provide services where this is caused by circumstances reasonably outside our control, including severe weather, flooding, fire, industrial action, public health restrictions or other exceptional events.

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E-Bike Hire FAQs

How old do I need to be?

You must be at least 14 years old to ride an e-bike. Anyone aged 14–17 must be accompanied and supervised by an adult.

Do I need previous e-bike experience?

No. As long as you can confidently ride and control a normal bicycle, we'll show you how to use the e-bike before you set off.

Do I need to be particularly fit?

Not at all. The electric assistance helps take the effort out of hills and longer rides, and you can adjust the level of assistance as you go.

What do I need to bring?

Please bring a valid form of photo ID and wear comfortable clothing suitable for the weather.

We recommend trainers or walking shoes.

Do you provide helmets?

Yes. Helmets are provided and recommended, and hi-vis clothing is also available.

What happens if it rains?

Hire can usually continue in wet weather, so we recommend bringing suitable waterproof clothing.

If conditions become unsafe, we may need to cancel or rearrange your booking.

What happens if I get a puncture?

Puncture repair kits are provided with your hire. If you can't get the bike back to us, contact the team and we'll help arrange collection. An additional fee may apply.

What happens if the bike breaks down?

Backup assistance is available. If necessary, we can arrange a replacement bike or collection.

Can I change my booking?

Yes. Bookings can be amended up to two days before your arrival. Contact us as soon as you know your plans have changed and we'll do our best to help.

What is the cancellation policy?

Cancel more than 48 hours before your booking and you'll receive an 80% refund.

Cancellations within 48 hours are non-refundable.

Should I arrive early?

Yes. Please arrive 15 minutes before your booking so we can fit your bike, run through the controls and complete a short safety briefing.

Do I need to book in advance?

We recommend booking in advance to make sure the bikes you need are available.

Do I pay in advance?

Yes. Pre-booked e-bike hire and tours must be paid for in full when booking.

Can you accommodate groups?

Yes. Group bookings of up to 10 people can be accommodated.

Where do I collect the bikes?

Bikes are collected from our shop. We can also offer free delivery within Rye.

Will the bike be suitable for me?

We have a variety of e-bikes available and will size and adjust your bike when you arrive so that you're comfortable before setting off.